Very happy - it only took 20 minutes for both of my headlight bulbs to be changed. Love that you washed my car too!
Technician noticed registration was due and enabled it to be completed so I did not have to bring it back. Very appreciated!
As usual the service was excellent. The mechanic spoke to me abut what he was going to do and look for, found a potentially serious problem and eliminated so items I didn't need. I was held up and the service manager stayed over a few minutes beyond the 8:00 pm closing time to let me turn in the loaner and get my car. Excellent service.
I love New Motors. I have never had a bad experience there!
I would like to note that my service visit was not a planned visit. While out of town for a funeral, my husband and I had an issue with our Jetta that required immediate attention due to the fact that the window, turn signals, etc. stopped functioning properly. We found this dealership and simply stopped and asked for assistance. From the moment of our arrival, Derrick was very nice and helpful. Especially in calming us down and immediately secured us a shuttle so that we would not miss the funeral we were attempting to attend. Derrick followed up with us within 2 hours of dropping the car off, and very nicely explained the issue and what had been done to correct it. I personally thanked him for his help, but I absolutely believe that a truly exceptional review is due to him for his level of service (especially to someone that is not a regular customer).
New Motors is an excellent dealership that has maintained an extremely high level of customer satisfaction since I've first worked with them 20 years ago. Mr. New and the rest of the staff have done an excellent job in taking car of my needs.
Darren went above and beyond to get me in my Tiguan (including come in on his day off). Very cool Darren! I also met Mr. New and chatted with him for 20 minutes. Great showroom and hospitality!
Derrick is an exceptional representative for New Motors... He is so efficient and organized. A great person to be in job - perfect man for the job! Always a pleasure to deal with him and the rest of the crew!! Thanks!
I have been so impressed by the service department. It will effect my eventual decision to look at your products in the future. It also helps that my VW Cabrio has held up well over these 11 years!
Thank you for the reminders. I feel safer with the maintenance done properly and promptly.